Remote User Experience Consultant (User Testing | Remote): usability testing, feedback analysis, and support documentation
Conducted usability testing by collecting user feedback, identifying usability issues, and translating findings into actionable recommendations for digital products. Resolved user technical inquiries and troubleshooting requests based on observed user behavior and error patterns. Maintained documentation and knowledge-base materials to support consistent user guidance and improvement cycles. • Performed qualitative assessment of user experience outcomes using feedback analysis. • Assisted with onboarding and training by providing support materials and guidance to new team members. • Collaborated with product teams to incorporate usability insights into service delivery improvements. • Produced and maintained user support documentation and knowledge-base content.