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Freelancer Overview
Judith Okwuose Birmingham, United Kingdom • +44 7927 122124 • [email protected] PROFESSIONAL SUMMARY Customer-focused professional with strong experience delivering high-quality service in regulated environments, including the NHS, healthcare, and large retail organisations. Proven ability to build trusted customer relationships, conduct detailed assessments, manage sensitive information, and support customers through complex multi-step processes. Skilled in digital systems, administrative accuracy, problem-solving, and guiding customers to the right services based on their needs. Highly adaptable, confident in remote and face-to-face communication, and motivated to help customers make informed decisions. Ready to bring my relationship-building, advisory skills, and digital confidence to the Senior Personal Banker role. CORE SKILLS & STRENGTHS ● Customer Relationship Management ● Financial Health Needs Assessment (Transferable) ● Handling Complex Customer Queries ● High-Volume Call Handling ● Strong Written & Verbal Communication ● Data Accuracy & Record Management ● Digital Banking & CRM Systems (Transferable) ● Customer Education & Guidance ● Problem Solving & Decision Support ● Compliance, GDPR & Confidentiality ● Remote & In-Branch Service Delivery ● Team Collaboration & Coaching Mindset PROFESSIONAL EXPERIENCE Support Worker Fairway Healthcare | June 2025 – December 2025. ● Provided tailored support based on individual needs, demonstrating strong interpersonal