Customer Service / Receptionist
Entity (NER) ClassificationYou served visitors and office workers as a front-line point of contact by welcoming them, arranging passes, and ensuring prompt, courteous handling. You handled customer concerns by providing solutions using product knowledge and maintaining a high standard of customer etiquette. The role required active listening, problem-solving, and the ability to manage high-volume inquiries while recording information accurately. • Welcomed visitors and arranged relevant passes for entry • Provided solutions and support to address customer concerns • Managed high-volume customer queries with effective multitasking • Recorded inquiries and complaints in internal systems and gathered feedback
2021 - 2024