Joy A.

Key Skills

Software

No software listed

Top Subject Matter

AI-assisted IT support / customer service chatbot

Network monitoring analytics

Top Data Types

Text

Top Task Types

Question Answering

Freelancer Overview

AI-Assisted IT Help Desk Bot (Project / Proof-of-Concept). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include OpenAI API and Python Flask and Grafana and Python. Education includes Bachelor of Science, University of Utah (2023) and Microsoft Certified: Azure Fundamentals (AZ-900), Microsoft. AI-training focus includes data types such as Computer Code and Programming and labeling workflows including Question Answering, Evaluation, and Rating.

Labeling Experience

Network Monitoring Dashboard (Project)

Created an AI-related network monitoring dashboard that integrates real-time alerts for bandwidth spikes and device failures. Used Python and Grafana to visualize network health across multiple office locations and support monitoring workflows. This project supported evaluating network status signals for faster operational response. • Integrated alert thresholds for bandwidth spikes • Flagged device failures • Visualized real-time network health • Covered 3 office locations

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AI-Assisted IT Help Desk Bot (Project / Proof-of-Concept)

Question Answering

Developed an internal support chatbot that could answer frequently asked questions and handle common IT support flows using an LLM API. Implemented routing logic to reset passwords and escalate complex tickets to human support when needed. Deployed the proof-of-concept to a pilot group for evaluation of response handling and escalation effectiveness. • Answered FAQs • Performed password reset assistance • Escalated complex tickets • Conducted pilot deployment to 40 users

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Education

Work History