Hire this AI Trainer
Sign in or create an account to invite AI Trainers to your job.
Key Skills
Software
No software listed
Top Subject Matter
No subject matter listed
Top Data Types
No data types listed
Top Task Types
No task types listed
Freelancer Overview
Jotheeshwaran Master of Computer Application 6361957211 [email protected] LinkedIn/Portfolio Bangalore, Karnataka. SUMMARY CustomerSupport | Cloud & DevOps | Technical Troubleshooting MCA graduate with 1 year of experience as a Technical Support Engineer (Trainee) providing L1 application and infrastructure support. Strong expertise in troubleshooting Windows, Linux, and cloud environments. Proven ability to resolve 95% of incidents within SLA (24 hours). Skilled in ticket management, root cause analysis, and customer communication. Flexible for rotational shifts and immediate joining. EXPERIENCE TRAINEE ENGINEER Microfocus 06/2022 06/2023 Bangalore, Karnataka The company focused on software development and IT solutions for enterprise-level businesses. Managed and optimized cloud infrastructure on AWS, ensuring high availability and scalability. Deployed and configured monitoring agents across multiple systems to enable proactive maintenance. Resolved support tickets, documented troubleshooting steps, and generated incident reports for operational efficiency. Improved virtual environments using Amazon EC2, increasing system scalability and performance. Managed cloud deployments on AWS EC2 and S3, ensuring 99.9% uptime. EDUCATION Master of Computer Application - 70% Kristu Jayanti College 06/2023 06/2025 Bangalore, Karnataka Bachelor of Computer Application - 75% CMR University 06/2019 06/2022 Bangalore, Karnataka PROJECTS Online Cricket Dashboard: IPL Cricket Data Anal