Joshua K.

Key Skills

Software

No software listed

Top Subject Matter

Network operations and incident troubleshooting

Software systems diagnostics and automated workflows

Industrial IT systems and data acquisition support

Top Data Types

Text

Document

Top Task Types

Data Collection

Classification

Freelancer Overview

Network Operations Intern, WIOCC (West Indian Ocean Cable Company). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Science, N/A and Diploma, Strathmore University. AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

Network Operations Intern, WIOCC (West Indian Ocean Cable Company)

TextData Collection

Supported network operations by collecting incident, maintenance, and upgrade information for documentation and reporting. Assisted in identifying and isolating Layer 2 and Layer 3 network faults to support accurate troubleshooting records. Collected behavioral observations from monitoring to inform escalation decisions. • Documented network incidents, maintenance schedules, and system upgrades. • Logged and tracked identified Layer 2/Layer 3 fault findings. • Escalated issues with summarized diagnostics to reduce client downtime. • Coordinated with cross-functional teams to ensure consistent data capture.

2026 - 2026

Engineering Intern / Fellow, Microsoft Africa Development Centre (ADC)

Participated in software engineering practices that involved diagnosing system behavior and analyzing outputs from diagnostic tools. Contributed to technical sprints and code reviews, supporting assessment of implementations. Helped integrate automated workflows to improve repeatability of analysis and data capture. • Performed analysis of software/system behavior using diagnostic tools. • Supported technical sprints, code reviews, and architectural deep-dives. • Applied computational logic to solve complex enterprise problems. • Integrated automated workflows for streamlined processing.

2025 - 2026

Computer Engineering Intern, KenGen (Kenya Electricity Generating Company)

TextData Collection

Maintained and troubleshooted industrial IT infrastructure to support reliable collection of operational data from machinery. Assisted in integrating hardware-software communication frameworks to ensure robust data acquisition. Supported system diagnostics and upgrade activities that require structured technical record-keeping. • Troubleshooted industrial IT systems and networked peripherals. • Helped integrate hardware-software communication frameworks for data collection. • Assisted with hardware upgrades, software patching, and system diagnostics. • Coordinated with network administrators to maintain operational continuity.

2023 - 2023

Customer Experience Intern, Safaricom PLC

TextClassification

Provided subscriber technical support by translating complex issues into understandable explanations and help-ready responses. Used internal CRM software and databases to track, log, and resolve connectivity queries. Performed categorization of customer issues to route them to resolution workflows. • Logged and tracked subscriber connectivity queries in CRM/database. • Assisted with resolution of connectivity issues based on troubleshooting details. • Converted complex technical problems into clear customer guidance. • Supported consistent case documentation for follow-up and closure.

2022 - 2022

Cyber Technician Intern, School Computer Laboratories

TextData Collection

Managed maintenance, software installations, and OS updates across university computer laboratory networks to keep systems in a consistent state. Diagnosed and repaired hardware issues and resolved LAN disruptions, capturing problem details for user support. Provided immediate technical assistance to lab users with structured issue resolution. • Conducted daily maintenance and OS/software update activities. • Diagnosed and repaired hardware problems and LAN disruptions. • Tracked recurring lab user technical issues for troubleshooting. • Provided immediate technical support to lab users.

2021 - 2021

Education

Work History