Joseph A.

Key Skills

Software

No software listed

Top Subject Matter

LLM output evaluation and conversational agent training

Customer feedback collection and issue reporting for product troubleshooting

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

RLHF

Data Collection

Freelancer Overview

Freelance AI Training Specialist & Data Annotator (Remote Contracts). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Google Workspace, Microsoft Excel, and Helpdesk CRM systems. Education includes Bachelor of Science, McPherson University (2024). AI-training focus includes data types such as Text and labeling workflows including RLHF and Data Collection.

Labeling Experience

Freelance AI Training Specialist & Data Annotator (Remote Contracts)

TextRLHF

Trained and evaluated large language model (LLM) responses using Reinforcement Learning from Human Feedback (RLHF) methodologies. Reviewed AI outputs for factual precision, logical syntax structure, grammatical coherence, and compliance with specified technical constraints. Authored prompt constraints and structured datasets to guide conversational agents toward professional, error-free customer interactions. • RLHF-based response evaluation and optimization • Quality checks for factual/logical/grammatical compliance • Prompt-constraint authoring for dialogue behavior • Dataset creation for training conversational agents

2024 - Present

Freelance Customer Service & Client Support Rep (Remote)

TextData Collection

Supported customer operations that included maintaining structured feedback tracking and escalating technical bugs based on client reports. Managed communication loops across email, text, and chat portals to ensure accurate, timely technical troubleshooting. Although not a formal annotation role, this work involved collecting structured customer feedback and categorizing issues for downstream resolution. • Maintained structured tracking sheets for customer feedback • Escalated technical bugs based on systematic reporting • Managed client communications via email/text/chat • Drafted email templates and SOPs to reduce response wait-times

2023 - 2024

Education

Work History