Customer support / Virtual Assistant supporting data collection and research tasks (NICHO GROUP, remote)
Provided data collection and research support by gathering information, organizing it for use, and assisting with online research tasks. Supported customer assistance workflows that involved collecting and compiling information from user interactions. Helped with administrative data handling tasks such as data entry and PDF conversion for project deliverables.• Collected and organized research data for ongoing work requests• Performed data entry and assisted with PDF conversion• Supported users by troubleshooting app-related issues that affected data handling• Contributed to generating review-worthy outcomes for app usage