IT Application Support Officer / Data Analyst at My Teacher Institute (Oct 2023 – Feb 2025)
Served as IT Application Support Officer/Data Analyst responsible for validating system behavior through structured acceptance test plans. Translated stakeholder-defined business requirements into functional technical specifications to ensure accurate system outputs for end users. Performed data extraction and conversion tasks to support decision-making and institutional performance analysis using extracted datasets from internal systems. • Defined and executed acceptance test plans prior to deployment. • Coordinated user sign-off to verify system functionality and integrity. • Managed data extraction/conversion workflows to prepare analysis-ready datasets. • Acted as a subject matter expert supporting effective software module utilization.