Joey N.

Key Skills

Software

No software listed

Top Subject Matter

Customer Support

Techinal Support

OEM/ODM

Top Data Types

Document

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Support Japanese Team Leader. Brings 23+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Graduate Studies, Seoulmode Fashion Design Institute (2005) and Graduate Studies, Akamonkai Japanese Language School (2008). AI-training focus includes data types such as Document and labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Support Japanese Team Leader

DocumentEntity (NER) Classification

As a Customer Support Japanese Team Leader, you managed Japanese customer support operations and ensured quality across the team. You monitored agent productivity and handled shift-level staff or technical issues to maintain service standards. You also analyzed contact labels and collaborated with internal teams to update regional knowledge bases and coordinate escalations. • Team and quality management • Trend and issue tracking • Knowledge base updates and cross-functional coordination • Complaint escalation via phone, email, or chat

2020 - Present

Education

Work History