System Support Engineer
Provided prompt L1/L2 technical support to system platform users to maintain smooth operations and high service availability. Partnered with the development team to identify, analyze, and resolve technical issues contributing to continuous system improvements. Maintained incident and resolution records in ticketing systems and created support documentation including knowledge base articles and troubleshooting guides. • L1/L2 support and fault resolution within SLA • Incident tracking and accurate documentation in ticketing • Support documentation creation and maintenance • Participation in training and knowledge-sharing for platform capability.
2024 - 2024