Jhon L.

Key Skills

Software

Other

Top Subject Matter

Customer service call quality monitoring and compliance tagging

Customer support dispatch coordination

Legal Services & Contract Review

Top Data Types

Audio

Text

Document

Top Task Types

Routing

Freelancer Overview

Account Executive (Back Office) — call monitoring and analytical tagging. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes National Certification II in Automotive Servicing, Don Bosco Vocational (2016) and High School Graduate, Educational System Technological Institute (2013). AI-training focus includes data types such as Audio and labeling workflows including Evaluation, Rating, and Routing.

Labeling Experience

Customer Service Representative (Dispatching) — dispatch coordination and call-driven workflow handling

OtherAudioRouting

Managed inbound and outbound customer calls and coordinated technician dispatch through scheduled check-ins and check-outs. Performed operational labeling-like decisions by capturing and organizing call outcomes to ensure correct technician scheduling and timely follow-up. Supported customer satisfaction through structured email follow-ups tied to service delivery timelines. • Coordinated dispatch using call-driven scheduling actions. • Ensured timely handoffs via daily check-ins/check-outs. • Conducted follow-up communications to close service loops. • Helped reduce dispatch delays through streamlined coordination.

2025 - Present

Account Executive (Back Office) — call monitoring and analytical tagging

OtherAudio

Monitored live and recorded customer service calls and applied analytical tags to each call segment based on purpose, compliance, and quality standards. Used call insights and reporting to support management in improving customer experience scores. Ensured high tagging accuracy to reduce compliance errors and increase process efficiency. • Tagged call content for compliance and quality evaluation. • Performed analytical review of live and recorded interactions. • Produced reporting to inform customer experience improvements. • Drove accuracy and efficiency improvements through consistent tagging.

2022 - 2025

Education

Work History