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Freelancer Overview
JESSICA OHAM Lagos, Nigeria 0802 803 3493 [email protected] https://www.linkedin.com/in/jessica-oham/ PROFESSIONAL SUMMARY Results-driven professional with experience spanning banking operations, digital brand growth, and strategic consulting. Demonstrated ability to combine analytical thinking with strong communication and relationship management skills to deliver measurable outcomes, whether improving customer experience and digital adoption in the banking sector or driving significant audience growth and lead generation through data-informed marketing strategies. With a background in Political Science and hands-on experience across client service, brand positioning, and project coordination, I bring a unique blend of strategic insight, operational discipline, and community-focused leadership to every role. WORK EXPERIENCE ZENITH BANK PLC, VI, Lagos – Customer Service Officer (NYSC) June 2025 – March 2026 Core Responsibilities • Serve as the first point of contact for retail and SME customers, handling inquiries related to account services, digital bank- ing platforms, loans, and transaction disputes. • Process account openings, updates, and closures in compliance with CBN regulations and internal KYC/AML policies. • Resolve customer complaints, escalating complex cases to operations or compliance units where necessary. • Promote and cross-sell bank products including savings accounts, fixed deposits, debit cards, mobile banking, and loan prod- ucts to meet branch targets