Tech Support, Consultation & Digital Services — AI-assisted technologies for client productivity
Delivered technical support and consultation that included assisting clients with AI-assisted digital workflow execution for creative and writing tasks. The role involved helping users resolve software/system issues while also leveraging AI tools for efficiency in producing digital content. Support activities were client-facing and focused on enabling faster creation and improved outcomes using modern digital and AI-enabled tools. • Provided troubleshooting support for software and system-related issues for clients • Assisted with system setup, configuration, and maintenance for client workflows • Utilized AI-assisted technologies to enhance efficiency in task execution • Advised clients on mobile/technology purchase decisions to improve value