Freelance / Remote Fan Engagement Specialist (OFM chatter)
Managed high-volume fan/subscriber conversations to identify and categorize high-spending users for targeted engagement. Applied conversational judgment to tailor outreach and personalize PPV upsell offers based on subscriber behavior patterns. Maintained engagement quality through consistent, human-like responses while monitoring ongoing interactions. • Categorized subscribers for VIP-style nurturing • Classified engagement intent to guide offer recommendations • Used conversational cues to segment users by spending likelihood • Ensured response personalization to maximize retention outcomes