Jennifer U.

Key Skills

Software

No software listed

Top Subject Matter

Lead qualification and CRM data management for sales pipelines

Customer support case tracking and CRM/ticket classification

Customer service training/mentorship and structured KPI/survey tracking

Top Data Types

Text

Document

Audio

Top Task Types

Classification

Data Collection

Function Calling

Object Detection

Question Answering

Freelancer Overview

Sales/Business Development Representativ, customer service and Appointment Setter (KINZEL BENEFIT). Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Salesforce, Vicidialer, and HubSpot. Education includes Bachelor’s Degree, Les Cours Sonou University (2018). AI-training focus includes data types such as Text and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

Sales/Business Development Representative and Appointment Setter (KINZEL BENEFIT)

TextClassification

Worked as a Sales/Business Development Representative and Appointment Setter, focusing on lead qualification and recording outcomes in CRM systems. The work involved tagging/qualifying leads and maintaining structured records to support pipeline reliability and follow-ups. This role functioned as business data labeling through consistent categorization of prospects and customer interactions for reporting and KPI tracking.• Conducted high-volume inbound/outbound calls and cold calling to identify lead status and quality.• Documented interactions and performed accurate data entry into Salesforce for CRM tracking.• Qualified leads using Vicidialer and maintained calendars for scheduling follow-ups via Calendly/Google Calendar.• Supported SLA and KPI compliance by ensuring correct classification of lead conversions and response outcomes.

2022 - 2025

Senior Executive Administrative Assistant (Pukka Complex Ent)

Text

Worked as a Senior Executive Administrative Assistant with customer service mentorship and process improvements focused on improving support outcomes. The role involved training junior customer service representatives and supporting consistent documentation of escalated issues and customer satisfaction indicators. This indirectly supported data quality through standardized recording and evaluation of customer interactions and resolutions. • Mentored junior CSRs and coached them to improve KPIs and customer satisfaction metrics.• Implemented process improvements that reduced average wait times and raised survey scores.• Resolved escalated customer issues using solution-focused approaches supporting retention and repeat business.• Collaborated with sales and marketing on lead nurturing and prospecting/conversion strategies requiring accurate interaction documentation.

2018 - 2025

Customer Service Representative (Jumia)

TextClassification

Served as a Customer Service Representative, using ticketing and CRM updates to categorize and track customer inquiries and outcomes. The responsibilities included documenting interactions for case tracking and performing structured updates for timely follow-ups and reporting. While not explicitly described as AI training, the work required consistent classification of customer issues and resolutions within support systems. • Resolved customer complaints and managed escalations while documenting outcomes for first-contact resolution performance.• Updated CRM and logged interactions via phone, email, and chat to ensure accurate case tracking.• Used Zendesk and Freshdesk for case tracking, reporting, and workflow efficiency.• Supported upselling/cross-selling by recording customer context and interaction history relevant to retention.

2020 - 2022

Education

Work History