Jennifer A.

Key Skills

Software

Other

iMerit

Top Subject Matter

AI training text datasets

Customer support data for AI/LLM training quality (text)

Audio transcription and tagging for AI training

Top Data Types

Text

Audio

Image

Document

Top Task Types

Classification

Transcription

Freelancer Overview

Remote Data Annotator (Outsourced to a UK-owned Data Annotation company). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Science, University of Benin (2020) and High School Diploma, Emergency Comprehensive High School (2014). AI-training focus includes data types such as Text, Audio, and Image and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

Freelance Image Output Editor

OtherImageClassification

Reviewed and edited AI-generated image outputs to ensure alignment with project guidelines and dataset quality standards. Identified and corrected visual errors, labeling issues, formatting inconsistencies, and other quality defects in image data. Evaluated image content for clarity and relevance, then categorized and tagged images using annotation and editing tools while maintaining productivity targets. • Corrected image labeling and formatting defects • Evaluated content clarity, relevance, and guideline compliance • Categorized and tagged image data for ML training • Documented edits, feedback, and quality control results

2026 - Present

Freelance Audio Annotator (Neon—Transcription & Tagging)

iMeritAudioTranscription

Annotated and labeled audio datasets for AI and machine learning training projects with a focus on accuracy and consistency. Reviewed audio recordings to detect speech patterns, speaker separation, background noise, accents, and transcription errors. Categorized and tagged audio data according to project guidelines while meeting strict remote deadlines and productivity targets. • Identified speech patterns and speaker boundaries • Checked transcription quality and detected transcription errors • Tagged/categorized audio segments per guidelines • Delivered high-volume work within deadlines

2026 - Present

Remote Customer Support Specialist (Outsourced to a German-owned GPT company)

OtherText

Handled customer inquiries and ensured high-quality, policy-aligned responses through consistent QA processes. Maintained 90%+ QA scores while meeting SLA targets and achieving FRT under three minutes and AHT below ten minutes. Supported VIP service improvements by delivering empathetic resolutions that increased CSAT and reduced VIP FRT despite language barriers. • Maintained 90%+ QA scores and met SLA targets • Monitored and optimized response efficiency (FRT/AHT) • Improved VIP customer outcomes (CSAT and FRT) • Managed multilingual communication while ensuring quality

2024 - Present

Remote Data Annotator (Outsourced to a UK-owned Data Annotation company)

TextClassification

Reviewed and labeled text datasets for AI model training according to detailed annotation guidelines. Identified inconsistencies and escalated edge cases to project leads to improve labeling quality and consistency. Completed high-volume annotation tasks while meeting daily productivity targets. • Applied guideline-based labeling for training data • Performed internal QA checks maintaining ~98% accuracy • Escalated edge cases and inconsistencies • Coordinated remotely to improve consistency

2023 - 2024

Education

Work History