Lead AI Training & Technical Specialist
As Lead AI Training & Technical Specialist at TLH, I authored communication guidelines and tone-of-voice documentation to train large language models on natural language processing. My work directly enhanced AI chatbot systems and helped reduce manual ticket workloads. I managed strict data standards to ensure 100% platform compliance in all training tasks. • Developed and maintained structured datasets for AI training purposes. • Evaluated chatbot generated responses for accuracy and naturalness. • Led a remote team focused on data quality and annotation consistency. • Optimized workflows utilizing KPI dashboards to track annotation outcomes.