IT Applications Engineer, HawaiiUSA Federal Credit Union (May 2023 - Present)
Worked as an IT Applications Engineer collaborating with business units to translate requirements into customized software solutions. The role involved identifying needs, diagnosing issues, and improving application performance and reliability in a production environment rather than producing labeled datasets for AI training. Responsibilities included coordinating with external vendors to ensure smooth integration and operational optimization for organizational systems. • Collaborated with business units to analyze programming needs and design customized solutions • Developed and scheduled automated processes to improve efficiency and reduce manual workloads • Managed diverse applications and resolved performance/server reliability issues • Partnered with external vendors to diagnose and resolve software integration issues