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Freelancer Overview
JAVAN OTIENO Nairobi, Kenya | 0757163483 | [email protected] Professional Summary Cyber Security and ICT professional pursuing a Higher Diploma in Cyber Security at Laikipia University. Experienced in IT support, troubleshooting, networking, customer support, system administration, AI automation and cybersecurity fundamentals. Core Skills IT Support, Help Desk, Linux, Network Support, Cyber Security, Troubleshooting, Microsoft Office, AI Automation, Technical Documentation, Customer Support Professional Experience Naya Solutions | IT Support & Customer Service Professional | Jan 2025 – Present Provide technical support, resolve hardware/software issues, configure systems, and maintain support records. Projects AI Automation using ChatGPT, Make, Zapier and Google Sheets. Education Higher Diploma in Cyber Security – Laikipia University Certifications Bitdefender Certified Technical Specialist (BCTS)