Jarrod G.

Key Skills

Freelancer Overview

Jarrod Glossa Customer success/ Customer Care - João Pessoa, Brazil, LinkedIn Who am I? Hi, I’m Jarrod. Originally from Melbourne, Australia, and currently based in João Pessoa, Brazil. I am a customer focused professional, with a background in SaaS Customer Success and Sales Development. Currently serving as a CSM, I specialize in seamless onboarding and proactive account support. I am a firm believer that reliability is the foundation of a 5 star customer experience and the primary driver of long term retention. With my early roots in Outbound Sales, I bring a unique ability to build trust from the first touchpoint and work cross functionally to solve problems efficiently. I’m eager to bring this blend of technical empathy and strategic growth to a high performing Customer Care team. Customer Success Manager Spendbase | November 2025 - Present • Managed a portfolio of SMB and mid-market clients, acting as the primary point of contact to drive product adoption, retention, and measurable cost savings. • Managed and maintained lead records and notes within Hubspot • Helped clients identify and negotiate SaaS cost optimizations, contributing to $1k+ in total discounts and savings across customer accounts in the first 2 months. • Acted as a dedicated point of contact for accounts, utilizing email and live calls to guide customers through onboarding and renewals while prioritizing immediate value and long term satisfaction. • Proactively monitored customer health, usage, and enga