Senior Software Engineer at Shopify (Canada)
Led and mentored engineering teams across multiple product areas with an emphasis on investigating and resolving issues affecting AI/ML-enabled capabilities. Trained teams on new software programmes to reduce operational disruption and support reliable model/service behavior. Contributed to continuous improvement by addressing end-user feedback and stabilizing production functionality. • Oversaw teams supporting AI/ML-adjacent product areas. • Investigated and resolved issues reported by end-users. • Trained teams on new software programmes. • Supported continuous improvement via feedback-driven fixes.