James K.

Key Skills

Software

Mercor

Micro1

CloudFactory

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Text

Document

Image

Top Task Types

Segmentation

Transcription

Fine-tuning

Text Summarization

Question Answering

Classification

Data Collection

Text Generation

Freelancer Overview

Customer Service Supervisor. Brings 12+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, ALX Africa (2024) and Master of Arts, Mount Kenya University (2024). AI-training focus includes data types such as Text and labeling workflows including Segmentation.

Labeling Experience

Customer Service Supervisor

TextSegmentation

As a Customer Service Supervisor, I managed the development and deployment of customer behavior dashboards and service performance analytics. I leveraged AI-driven customer segmentation and data analysis to improve customer service delivery and operational efficiency. My work supported compliance, fraud monitoring, and overall customer experience improvement. • Designed and implemented Power BI dashboards tracking KPIs and customer behavior. • Utilized predictive analytics for better service delivery and segmentation. • Automated workflows to improve efficiency and reduce manual effort. • Reduced customer complaints by 30% through root cause analysis and data-driven resolutions.

2021 - Present

Education

Work History