Jakeme-Jamar C.

Key Skills

Software

Don't disclose

Top Subject Matter

ServiceNow CMDB/Discovery/ITSM asset data and integration workflows

Software asset management (SAM/HAM)

CMDB/Discovery integrations

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

ServiceNow Developer (Platform administration, CI/CMDB structure configuration, scripted automation) at Asurion Inc.. Brings 10+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Don't disclose and ServiceNow. Education includes Bachelor of Science, Western Governors University and Certificate in IT Service Management, AXELOS. AI-training focus includes data types such as Computer Code and Programming and labeling workflows including Data Collection.

Labeling Experience

Senior ServiceNow Engineer / Technical Lead (SAM & Platform Architecture) at Crown Castle, Inc. (Contract)

Data Collection

Architected and led enterprise-wide ServiceNow SAM Pro licensing frameworks, governance models, and reconciliation strategies to standardize and reconcile software entitlement and usage datasets. Engineered integrations among ServiceNow Discovery, CMDB, and SAM Pro to ensure accurate CI relationships and reliable license reconciliation across environments. Delivered platform automations and analytics using Flow Designer, business rules, and scripted REST integrations to automate SaaS license lifecycle management and compliance reporting. • Designed scalable licensing frameworks, governance standards, and reconciliation strategies across multiple business units. • Built Discovery–CMDB–SAM Pro integrations to normalize software data and maintain accurate CI relationships. • Automated SaaS license lifecycle and third-party data ingestion using Flow Designer, business rules, and REST integrations. • Created dashboards and compliance analytics to track license utilization, audit readiness, and optimization opportunities.

2025 - Present

CMDB Software Analyst / ServiceNow Developer II at Indeed Inc.

Data Collection

Led end-to-end expansion of ServiceNow SAM Pro, implementing entitlement ingestion, normalization rules, reconciliation processes, and compliance reporting for software licensing datasets. Gathered stakeholder requirements and converted them into Agile user stories and sprint deliverables to operationalize workflow initiatives tied to structured data management in ServiceNow. Built and maintained integrations between ServiceNow modules and enterprise SaaS platforms to automate software lifecycle workflows and improve license visibility. • Implemented SAM Pro entitlement ingestion, normalization rules, and reconciliation processes for license compliance data. • Developed ServiceNow solutions using JavaScript and Flow Designer, including business rules, client scripts, UI policies, and ACLs. • Automated data ingestion and software lifecycle workflows via IntegrationHub and REST APIs. • Administered MID Servers and Discovery integrations, troubleshooting connectivity, credential issues, and data ingestion failures affecting CMDB/asset visibility.

2022 - 2025

ServiceNow Developer (Platform administration, CI/CMDB structure configuration, scripted automation) at Asurion Inc.

Don't discloseData Collection

Administered and developed ServiceNow solutions that support data quality and configuration readiness, including CI class management and CSDM alignment for asset/CMDB records. Performed platform development and automation work using scripts and Flow Designer to maintain structured system data used for downstream analytics and compliance reporting. Conducted testing and troubleshooting for integration workflows affecting CMDB and operational visibility. • Configured and maintained CMDB structures using CI Class Manager and CSDM alignment. • Assisted with development of scoped applications and platform automation via business rules, client scripts, UI policies, and Flow Designer. • Supported incident resolution for workflows, integrations, and configuration issues impacting structured data. • Participated in ServiceNow family upgrades and regression testing for custom applications and platform functionality.

2020 - 2022

Education

Work History