Jacqueline H.

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

User Age Content Moderation

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Computer Code Programming

Document

Top Task Types

Classification

Data Collection

Freelancer Overview

PROGRAM OPERATIONS MANAGER (Content & Policy). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Master of Science, National University (2019) and Bachelor of Science, San Jose State University (2017). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

SEARCH PRODUCT MANAGER COMPLIANCE & OPERATIONS U.S. Market

TextClassification

I have experience working across both search/e-commerce and large-scale data labeling projects. At TikTok Shop, I supported search and e-commerce optimization initiatives focused on improving SEO, search quality, and user intent understanding. My work included side-by-side search comparisons against platforms like Amazon and YouTube, evaluating photo search relevance, low-price matching, creator/user search intent, and identifying whether users were searching to purchase products or simply looking up creators. I also worked closely with guidelines, quality evaluation, and operational workflows to support consistent labeling accuracy and search performance improvements.

2024 - 2025

PROGRAM OPERATIONS MANAGER (Content & Policy)

VideoClassification

Oversaw the US User Age labeling program, managing a team dedicated to evaluating and assigning labels to user age-related data. Developed and maintained labeling workflows to ensure queue setup, task distribution, and immediate issue resolution. Ensured data integrity through rigorous review of performance metrics and reconciliation of inconsistencies. • Reduced labeling confusion by updating guidelines and documentation. • Supported labeler questions and resolved process issues directly. • Monitored accuracy and precision through weekly analytics. • Aligned labeling output with quality and compliance objectives.

2021 - 2024

Content Analyst and Knowledge Engineer

TextClassification

I worked on data labeling projects for Yahoo, where I categorized and labeled content across a variety of domains including Google Shopping, email, gaming, and other web categories. The work required high attention to detail, consistency, and adherence to evolving guidelines to ensure accurate classification and data quality across large datasets.

2021 - 2021

Education

Work History