Jackson W.

Key Skills

Software

Label Studio

Toloka

Other

Top Subject Matter

Customer Support Data

Manufacturing

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Document

Audio

Top Task Types

Text Summarization

Transcription

Data Collection

Question Answering

Text Generation

Prompt + Response Writing (SFT)

Cuboid

Object Detection

Freelancer Overview

Customer Experience Specialist. Brings 5+ years of professional experience across operations, sales and marketing amplification and structured growth, compliance, and structured analysis. Core strengths include Google Sheets, excel, SQL and . Education includes Bachelor of Science, Kisii University (2021). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer Experience Specialist

Text

As a Customer Experience Specialist, I performed daily review and tagging of customer interactions to identify recurring issues. My responsibilities included data labeling and annotation by categorizing communication threads for management insights. I also designed CSAT surveys and contributed to quality assurance calibration sessions to ensure consistent results. • Labeled and tagged chat, phone, and email data daily for insights. • Classified customer queries to enhance operational reports and drive improvements. • Created structured documentation to reduce repetitive onboarding queries. • Ensured consistent QA standards through team calibration efforts.

2024 - 2025

Education

Work History