Jackson Q.

Key Skills

Freelancer Overview

QUINTREL JACKSON 26251 Manor Dr, Thornton, CA 95686 | (555) 123-4567 | [email protected] PROFESSIONAL SUMMARY Strategic, customer-facing engagement leader with over 5 years of experience managing complex, multi-stakeholder enterprise accounts and bridging the gap between technical AI/ML teams and operational execution. Proven track record of serving as a trusted advisor to technical buyers, translating complex research requirements including data labeling, evaluation, and RLHF workflows into scalable delivery solutions. Adept at driving renewals, expanding Tier-1 accounts, and coordinating cross-functional efforts across Product, Delivery, and Engineering to ensure zero surprise churn. PROFESSIONAL EXPERIENCE Strategic Engagement Manager 2022 – Present Enterprise Data & AI Solutions | Remote • Serve as the primary point of contact for a portfolio of flagship technical accounts, building multi- threaded relationships with researchers, TPMs, and vendor operations to align on technical goals and product roadmaps. • Partner directly with Delivery and Engineering teams to scope and design solutions for complex ML workflows, including RLHF, red-teaming, and agentic AI evaluation, ensuring strict adherence to SLAs and commercial margins. • Maintain living account plans that proactively identify expansion opportunities, tracking core health metrics such as retention, NPS, and CSAT to ensure long-term customer success. • Build and monitor early-warning systems to detect potential ch