Ass Secretary/I.T Assistant, Nyeri High School (IT support and help desk supervision)
Managed daily IT support activities including computer maintenance and troubleshooting of printers and copiers. Supervised and processed help desk support requests for staff workstations to ensure timely resolution. Maintained documentation for school policies and procedures and supported adoption of multiple school systems by training teachers and new staff. • Captured and tracked help desk support requests for workstation issues • Supported software/hardware upgrades and routine PC maintenance • Assisted with maintaining internet services, firewalls, and telephone systems • Trained staff on TPAD and NEMIS and other school systems