Iyengumwena O.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support and community engagement via social media platforms

Top Data Types

Text

Top Task Types

Classification

Freelancer Overview

Freelance Customer Support Specialist & Social Media Manager (Remote). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Science, University of Benin (UNIBEN). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Freelance Customer Support Specialist & Social Media Manager (Remote)

Don't discloseTextClassification

Provided customer-support and social-media responses by reviewing and triaging user messages and complaints. Used customer record updates and engagement reporting to consistently categorize incoming requests and track outcomes. While not explicitly labeled as AI training, the work involves systematic review and organization of textual interactions typical of data-labeling workflows. • Reviewed email/chat/social messages to identify request intent • Resolved and categorized inquiries/complaints for follow-up • Updated customer records and tracked support interactions • Produced reports on engagement and social performance

2021 - Present

Education

Work History