Iyamah P.

Key Skills

Software

Micro1

OneForma

Mindrift

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Image

Video

Text

Top Task Types

Question Answering

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Freelancer Overview

IYAMAH PRICILLIA +2348154839814 | [email protected] | Lagos, Nigeria CALL CENTER REPRESENTATIVE • Customer Service professional with over 5 years of experience in contact center environments and administrative management. • Managed daily business operations for a communications firm, overseeing staff workflow and maintaining ~95% service level consistency. • Resolved complex customer inquiries across multiple channels, achieving an approximate 20% improvement in first-call resolution rates. • Experienced in remote task management and digital documentation within high-volume, fast-paced service settings. WORK EXPERIENCE Anest Communications Ikorodu, Lagos Manager 2021 - Present • Supervise business operations and staff workflow to ensure consistent delivery of high-quality customer service support. • Manage digital documentation, records, and performance reports to assist with quality assurance and operational oversight. • Maintain communication with partners and clients. • Ensure quality customer service and efficient task execution through regular performance monitoring and team coordination. • Support team development by providing coaching and feedback to personnel on service delivery and tool usage. Anest Communications Gbagada, Lagos Customer Service Representative 2019 - 2021 • Responded to customer inquiries across multiple channels. • Provided support, product information, and problem resolution. • Kept accurate customer records and assisted with admin duties.

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Work History