Itunu A.

Key Skills

Freelancer Overview

AKINDELE ITUNU AYOMIDE Customer Service | Operations & Administrative Support 21 bello street, Ikeja Lagos, • Phone no: +2349161788808 • Gmail: [email protected] PROFESSIONAL SUMMARY To develop a career with dynamic organization with good working condition whose demand for hard work, excellence, honesty and integrity enhances my desire to succeed and provide efficient service for the attainment of corporate objective. Resourceful personal assistant able to learn quickly and incorporate new procedures to maximize efficiency and productivity. Detail-oriented and people-first customer service with 3+ years of experience across operations, administrative support, and client-facing roles. Proven ability to manage high volumes of inbound/outbound communication, resolve issues efficiently and maintain accurate records. CORE COMPETENCIES • Customer Support • Microsoft Office Suite • Report Generation • Data Entry • Complaint Resolution • Inbound/Outbound Calls • Live Chats & Email support PROFESSIONAL EXPERIENCE | Operations Officer Mar 2023 – April 2026 • Served as first point of contact for client inquiries, resolving booking issues, travel documentation questions, and general service complaints with a professional, solution-oriented approach. • Managed and updated client records across internal databases, ensuring 100% data accuracy and confidentiality of sensitive customer information. • Processed and coordinated daily operational tasks using company systems, consistently