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CONTACT Ishan Mishra T: +91 9040311550 E: [email protected] Senior Data Scientist | AI / ML · GenAI · Recommendation Systems W: linkedin.com/in/mishraishan31 L: Bangalore, India PROFESSIONAL EXPERIENCE PROFILE GenAI Powered Ticket Resolver Analytics professional with 9+ years of Gas & Electric Utility Company · AI Decision Science experience in Data Science, AI/ML, and (cid:127) Architected a GenAI pipeline using Azure OpenAI + RAG over unstructured ticket data from field GenAI. Specialist in RAG pipelines, agents (maintenance, repair, compliance, meter reading, survey workflows). Recommendation Systems, NLP, and (cid:127) Processed and classified a backlog of ~285K tickets, enabling automated resolution decisions and cloud-native AI solutions across Retail, saving approximately 9,500 hours of manual effort. Media, Energy, and Consulting. (cid:127) Built a RAG retrieval layer with Azure AI Search to ground LLM reasoning on historical tickets — enabling intelligent ticket closure vs. escalation decisions and surfacing missing information. KEY SKILLS (cid:127) Generated structured, machine-readable outputs consumed by RPA systems for automated backend (cid:127) GenAI / LLMs / Prompt Engineering updates and workflow execution. (cid:127) RAG (Retrieval-Augmented (cid:127) Implemented prompt chaining and context-window management to handle long, multi-turn ticket Generation) narratives reliably. (cid:127) Recommendation Systems (cid:127) NLP / NLU / Conversational AI LeaderV