Isaiah P.

Key Skills

Software

Argilla

Google Cloud Vertex AI

Labelbox

Scale AI

Top Subject Matter

Customer service logs

intent classification

and ground-truth QA for communication logic

Top Data Types

Text

Document

Image

Top Task Types

Entity (NER) Classification

Data Collection

RLHF

Text Summarization

Freelancer Overview

Human in the loop data validation and intent focused labeling (Sun King Customer Service Executive). Brings 3+ years of professional experience across complex professional workflows, research, and quality focused execution. Core strengths include Internal, Proprietary Tooling and Other. Education includes Bachelor of Arts, Ahmadu Bello University (2023) and Diploma, Ahmadu Bello University (2017). AI-training focus includes data types such as Text and Document and labeling workflows including Entity (NER) Classification and Data Collection.

Labeling Experience

Human-in-the-loop data validation and intent-focused labeling (Sun King — Customer Service Executive)

TextEntity (NER) Classification

You reviewed and validated customer service data by tagging and categorizing qualitative customer logs into structured entries. You ensured label guideline compliance and maintained high accuracy through ongoing quality assurance. You acted as a human-in-the-loop to verify that system responses matched true customer intent. • Tagged and categorized unstructured customer text into structured data points. • Performed edge-case detection and continuous quality checks for 98%+ accuracy. • Verified automated response outputs against customer intent. • Refined internal communication logic based on findings.

2025 - Present

Data auditing and digitization (Nigerian Shippers’ Council — Graduate Trainee, NYSC)

OtherDocumentData Collection

You audited and cross-referenced large-scale maritime records to ensure compliance with precise regulatory requirements. You digitized records to produce clean, structured ground truth for later use. Your work emphasized accuracy, consistency, and bias-aware verification of documentation. • Cross-referenced maritime records against regulatory frameworks. • Digitized large-scale records for structured downstream consumption. • Conducted high-attention repetitive data verification. • Developed stamina for concentration-intensive validation tasks.

2024 - 2025

Education

Work History