Isaiah E.

Key Skills

Software

No software listed

Top Subject Matter

mass media, video entertainment, and broadcasting industry

Top Data Types

No data types listed

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Service Representative. Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Niger Delta University (2014) and Senior Secondary School Certificate (SSCE), Creative Demonstrative College (2008). AI-training focus includes labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Service Representative

Entity (NER) Classification

As a Customer Service Representative at TloAn, you assisted customers with inquiries, account concerns, and complaints through email and inbound calls. You handled urgent cases by escalating them to supervisors and relevant departments to ensure appropriate action. You also recorded customer interactions in company systems and followed up on unresolved requests to meet customer expectations. • Responded to customer emails and handled incoming calls professionally • Assisted with account inquiries, questions, and complaints • Escalated urgent issues to supervisors and departments • Updated records and ensured prompt follow-up

2022 - 2025

Education

Work History