Irving A.

Key Skills

Software

Other

Top Subject Matter

Customer support

LLM-based conversational AI

retrieval-augmented generation

Top Data Types

Text

Image

Top Task Types

Question Answering

Freelancer Overview

Machine Learning Engineer, LiveNormad (AI virtual assistant / RAG chatbot). Brings 2+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science, American University of Nigeria (2021). AI-training focus includes data types such as Text and labeling workflows including Question Answering.

Labeling Experience

Machine Learning Engineer, LiveNormad (AI virtual assistant / RAG chatbot)

OtherTextQuestion Answering

Developed and integrated a retrieval-augmented generation (RAG) AI virtual assistant to answer customer queries aligned with company practices and policies. Curated and used retrieved context for generating policy-compliant, accurate responses during customer engagement. Tuned the assistant behavior to improve efficiency and response quality for end users. • Implemented RAG-based pipelines for virtual assistant functionality. • Ensured generated outputs followed company policy constraints. • Evaluated and iterated assistant responses to optimize engagement. • Integrated the assistant into customer interaction workflows.

2024 - 2025

Education

Work History