Honor Aftersales Technician (Mobile troubleshooting and diagnostics)
Provided device and software diagnostics to identify faults in mobile phones and aftersales scenarios. Interpreted test results to determine likely hardware/software issues and recommended technical fixes. Documented and applied troubleshooting steps to resolve customer device problems and maintain service quality. • Diagnosing software-related issues • Diagnosing hardware-related issues • Conducting device testing and troubleshooting • Supporting aftersales services