Irene W.

Key Skills

Freelancer Overview

IRENE MWICIGI 📍 Nairobi, Kenya 📞 +254 711239191 ✉️ [email protected] Professional Summary Tech-savvy and solutions-driven professional with 4+ years of experience in customer operations, administrative support, and digital coordination. Certified by ALX Africa in Virtual Assistance, with hands-on experience managing projects, optimizing user journeys, and supporting remote teams across global environments. Adept at using product-focused tools like Notion, Jira, and Figma, and well-versed in agile workflows and cross-functional collaboration. Currently seeking to transition into a Product Manager role where I can lead impactful solutions and drive user-centric innovation. Core Skills & Competencies • Product Operations & Strategy Support • Agile Project Management • Remote Team Coordination • User Journey Mapping & Feedback Analysis • Communication & Stakeholder Engagement • Tools: Jira, Figma, Notion, Google Workspace, Slack, Trello, Canva • Customer Experience Optimization • Task Prioritization & Road mapping • Data Handling & KPI Tracking Professional Experience Sales and Marketing Representative- Shazad Enterprises Limited Field work/ Onsite | July 2025- May 2026  Product knowledge & advisory  Sales and target achievement  Client prospecting and relationship building  After sales support  Order processing and coordination  Record keeping and reporting. Call Center Agent – CCI Kenya Remote/On-site | Jan 2023 – 2024 • Handled large volumes of client queries, improv