Imoleayo E.

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Text

Document

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Support & Retention Specialist. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Adekunle Ajasin University Akungba and Certified Customer Service Professional, N/A (2024). AI-training focus includes labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Support & Retention Specialist

Entity (NER) Classification

Customer support professional responsible for resolving escalated complaints efficiently while maintaining strong customer confidence. Managed high-priority cases and ensured prompt resolution within defined timeframes to improve trust and service reliability. Recommended suitable products based on customer needs, contributing to revenue growth through cross-selling and proactive churn prevention. • Resolved 90% of escalated cases within 24 hours • Increased cross-sell revenue by 15% through banking product recommendations • Retained 90% of at-risk accounts through proactive engagement • Enforced adherence to regulations and internal service policies to minimize risk exposure

2019 - 2024

Education

Work History