Customer Service Representative
Provided customer service support within a microfinance banking environment. Responded to customer inquiries, handled complaints, and shared information about bank products and services. Supported account opening processes while safeguarding customer confidentiality and improving customer experience. • Informed customers about products and services and addressed service questions • Resolved customer complaints and ensured prompt service delivery • Suggested suitable banking products to customers • Opened new accounts following guidelines and protected confidential information
2021 - 2021