Idi-Bala S.

Key Skills

Software

Other

Remotasks

Toloka

Top Subject Matter

Customer support records and complaint-resolution data

Survey/field research datasets and administrative research data

Administrative records and report preparation documents

Top Data Types

Text

Document

Video

Top Task Types

Data Collection

Question Answering

Text Summarization

Freelancer Overview

Globacom – Customer Care Representative (Call Center Agent). Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Science, Taraba State University (2023). AI-training focus includes data types such as Text and Document and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

Globacom – Customer Care Representative (Call Center Agent)

Text

Handled high-volume customer support interactions by documenting and verifying customer information using internal digital systems. Performed data accuracy checks and compliance verification by reviewing and validating records against expected formats. Escalated issues after identifying recurring patterns and inconsistencies in the collected information. • Documented customer complaints, resolutions, and related metadata in databases • Reviewed and verified information to ensure accuracy and compliance • Identified patterns in customer concerns for escalation • Maintained data quality standards while managing calls at scale

2025 - Present

College of Administrative and Management Technology – NYSC – Administrative Support

DocumentData Collection

Performed administrative data entry and records management tasks that required careful handling of documentation and report preparation inputs. Assisted in organizing administrative records and supporting the creation of structured documentation for ongoing operations. Ensured information was entered and maintained accurately for internal use. • Managed records, documentation, and administrative data processes • Assisted in preparing reports • Completed data entry tasks requiring attention to detail • Supported organization of documentation for consistent internal tracking

2023 - 2024

Community Integrated Health Development Advancement (TEAM_CHIDA) – Research Assistant / Data Compiler / Counselor

OtherTextData Collection

Conducted research work that involved compiling, reviewing, and organizing field-collected survey data for documentation purposes. Verified collected information to maintain consistency and quality across datasets used for reporting and counseling-related activities. Supported dataset preparation by ensuring completeness and correctness of the recorded responses. • Assisted with field data collection and survey documentation • Compiled, reviewed, and organized datasets with accuracy • Assisted in verifying information for consistency and quality • Prepared structured data for downstream use in research activities

2023 - 2024

Education

Work History