Client Support Specialist (Family Bank Ltd)
Handled client interactions and managed CRM/ticketing workflows to support customer-facing operations. Supported issue resolution with internal teams using documented processes. While this role is primarily customer support, it included structured data handling through ticketing and reporting systems. • Resolved inquiries using CRM and ticket/ticketing systems. • Collaborated with internal teams to address escalated issues. • Supported engagement activities through coordinated customer outreach. • Maintained accurate records through documentation and reporting workflows.