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I

Ibekwe P.

Customer Support & Technical Support (Skiloby Technology) — records review, verification, and issue tracking for resolut

Nigeria flagLagos, Nigeria

Key Skills

Software

Other
LabelboxLabelbox

Top Subject Matter

Customer records and technical support data quality (health/tech support context)
Digital record management and quality assurance for user/customer support data
Customer data handling and accuracy-focused record management

Top Data Types

TextText
ImageImage

Top Task Types

Text GenerationText Generation
Text SummarizationText Summarization

Freelancer Overview

I am a detail-oriented professional with experience in customer support, technical support, data entry, and record management within healthcare and technology environments. In my previous roles, I worked with digital systems, maintained accurate records, reviewed customer data, resolved technical issues, and followed structured processes and documentation guidelines carefully. My experience has strengthened my ability to identify inconsistencies, maintain accuracy, and manage multiple tasks efficiently in fast-paced environments. I also possess strong communication, problem-solving, and computer skills, with proficiency in Microsoft Office, Google Workspace, CRM systems, and online tools. My background in handling customer information, tracking issues, and ensuring accurate documentation has prepared me for Data Labeling, AI Training, Annotation, and Quality Assurance tasks. I am highly adaptable, quick to learn new tools, and committed to delivering high-quality and accurate work.

Education

I

Imo State University

Bachelor of Science, Insurance and Actuarial Science

Bachelor of Science
2014 - 2018
C

Christ Comprehensive School

West African Senior School Certificate, WASSC

West African Senior School Certificate
2013 - 2013

Work History

H

Helium Health Technology Company

Customer Support & IT Support Officer

Lagos
2025 - Present
S

Skiloby Technology

Customer Support & Technical Support Officer

Lagos
2023 - 2024