I W.

Key Skills

Software

Don't disclose

Top Subject Matter

AI content moderation and ticket annotation (community safety)

Quality assurance and evaluation of moderated content/actions

AI language evaluation and Indonesian language QA

Top Data Types

Text

Audio

Document

Top Task Types

Classification

Freelancer Overview

Community Operations Specialist (AI model improvement via labeling/annotation) at TDCX. Brings 6+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and Don't disclose. Education includes Bachelor of Computer Science, Institute of Technology and Business STIKOM Bali (2020). AI-training focus includes data types such as Text and Audio and labeling workflows including Classification, Evaluation, and Rating.

Labeling Experience

Community Operations Specialist - TDCX

AudioClassification

As a Community Operations Specialist, you moderated user-generated content to ensure compliance with community guidelines, safety policies, and applicable legal standards. You handled sensitive and high-risk content categories using nuanced policy interpretation and risk-aware decision making. You maintained strong operational KPIs in high-volume workflows requiring attention to detail and escalation judgment. • Labeled and annotated ticket cases to support AI training and automated moderation workflows while contributing to model improvement • Moderated high volumes of content and enforced platform safety and community rules • Reviewed graphic violence, hate speech, and misinformation with high accuracy • Escalated ambiguous or high-risk cases and provided trend insights to support workflow and policy improvements

2025 - 2026

Community Operations Specialist (AI model improvement via labeling/annotation) at TDCX

TextClassification

Labeled and annotated ticket cases to support AI training and automated moderation workflows for content classification. Reviewed high-risk user-generated content categories and applied nuanced policy interpretation to determine appropriate outcomes while maintaining community trust and user safety. Identified trends in harmful or policy-violating content and provided insights to improve moderation consistency and policy updates.•Labeled/annotated ticket cases for structured data used in AI model improvement•Performed content classification decisions for sensitive topics (e.g., hate speech, misinformation, graphic violence)•Supported escalation handling by reassessing ambiguous or high-risk cases•Collaborated with QA, Training, Policy, and Operations teams to refine workflows and accuracy targets

2025 - 2026

Quality Assurance Analyst at GearInc

Text

Monitored and evaluated moderator performance across multiple projects to ensure compliance with quality standards, policy guidelines, and operational KPIs. Conducted quality audits, calibration sessions, and coaching, using root cause analysis to identify recurring trends and reduce quality gaps. Produced regular QA reports to drive continuous process improvement and moderation accuracy across six projects.•Evaluated moderator outputs for quality and policy compliance with 95%+ accuracy•Performed quality audits and delivered coaching for recurring errors•Created root cause analysis (RCA) reports and actionable recommendations•Participated in client calibration sessions and cascaded updates to moderators

2022 - 2025

AI Language Evaluator & Indonesian Language Specialist (freelance) at Outlier

Don't discloseText

Evaluated and ranked AI-generated responses based on clarity, accuracy, tone, and natural language quality to support AI training and response improvements. Rewrote and improved content to ensure grammatical correctness, contextual appropriateness, and readability. Performed linguistic quality assurance for Indonesian-language content and supported localization/translation review tasks to improve AI understanding of language nuances.•Rated and ranked AI responses for quality dimensions (clarity, accuracy, tone, natural language)•Revised outputs for grammar, context, and readability•Reviewed multilingual/Indonesian content for cultural and linguistic appropriateness•Supported localization and translation review for improved AI performance

2024 - 2024

Education

Work History