Hùng H.

Key Skills

Software

Appen

Top Subject Matter

Machine translation quality evaluation (Vietnamese/English)

Fintech operations QA

compliance checks

Top Data Types

Text

Document

Top Task Types

Evaluation/Rating

Transcription

Computer Programming/Coding

Freelancer Overview

Appen - Quality & Evaluation Specialist (Contract) (Quality labeling for translation output). Brings 11+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Appen, Internal, and Proprietary Tooling. Education includes Google Data Analytics Certificate, Coursera (Google Data Analytics Certificate) (2023) and Master of Finance, University of Gloucestershire (2013). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

CoinList - Web3 Customer Support Analyst

Text

Reviewed and analyzed transactional and account activity data in support of customer cases, ensuring issues were investigated and resolved according to compliance and operational guidelines. • Examined transactional data related to wallets and account activity while investigating customer-reported issues. • Performed daily reconciliations of exchange balances and client accounts, resolving discrepancies across systems. • Assisted with AML/KYC checks for counterparties and DeFi protocols and documented outcomes for internal tracking. • Coordinated with internal teams and recorded operational issues in ticketing systems for auditability.

2023 - 2025

Appen - Quality & Evaluation Specialist (Contract) (Quality labeling for translation output)

AppenText

Evaluated and reviewed machine translation outputs for Vietnamese and English using detailed policy guidelines to assess content accuracy. • Identified inconsistencies, edge cases, and guideline violations in the translated text. • Scored and provided structured feedback with rationale to support model quality improvements. • Maintained high accuracy across large volumes of ambiguous translation data.

2021 - 2023

Education

Work History