Sales Consultant — JUMIA Kenya (bilingual communication supporting order processing)
Provided accurate client communications in Kiswahili and English to process customer orders and resolve queries. Applied native-level Kiswahili grammar and nuance to ensure culturally appropriate text handling. Focused on maintaining data accuracy and professionalism in customer-facing information. • Communicated bilingually to interpret and respond to customer requests • Ensured correctness of order-related information during interactions • Performed quality-focused checking under time pressure • Used written and verbal clarity to reduce errors and misunderstandings