Data Analysis & Technical Support Assistant — Powertex Ltd (Data analysis, documentation support, and issue documentation)
Provided technical support by diagnosing and resolving operational and system issues using documented workflows. Analyzed operational data using Microsoft Excel and Google Sheets to support decision-making and reporting needs. Assisted with entry-level tender applications and procurement documentation by preparing and organizing required materials for submissions. • Reviewed and organized procurement/tender documentation for accuracy and completeness. • Documented issues and troubleshooting steps to support resolution tracking. • Cleaned and analyzed operational data in spreadsheet tools for reporting. • Responded to urgent technical issues to maintain operational continuity.