Search Model Data QA Analyst (policy localization, labeling QA, calibration)
Led labeling policy localization, training, and go-live operations for labeling teams, ensuring consistent interpretation of guidelines across regions. Conducted quality inspections and audits by analyzing labeled data to improve labeling accuracy and overall project performance. • Calibrated labeling processes via regular internal and external meetings to resolve discrepancies. • Built and analyzed quality/project metrics and produced action plans and management reporting. • Optimized SOPs, policies, and feedback loops through cross-functional collaboration. • Managed content moderation efforts with a focus on accuracy, safety, and compliance.