Helen J.

Key Skills

Software

Clickworker

Appen

AWS SageMaker

Other

Top Subject Matter

Historical & archival research (Black history project)

Customer data management and CRM workflow support

Legal Services & Contract Review

Top Data Types

Text

Document

Image

Audio

Top Task Types

Entity (NER) Classification

Transcription

Evaluation/Rating

Text Generation

Data Collection

Freelancer Overview

Transcriptionist — Boston Institute of History (Black History Project) (Remote Contract). Brings 12+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Other and HubSpot CRM. Education includes Bachelor of Science, University of Calabar (2019) and Diploma, University of Calabar (2015). AI-training focus includes data types such as Audio and Text and labeling workflows including Transcription and Data Collection.

Labeling Experience

CRM & Virtual Assistant Practical Experience (HubSpot/Salesforce)

TextData Collection

Built and maintained CRM-based client tracking and reporting systems to support customer communication workflows. Managed contacts, tasks, deal pipelines, and follow-up schedules using CRM tools. Created CRM reports and dashboards to monitor customer interactions and outcomes. • HubSpot contact/task/deal pipeline management • Salesforce lead/opportunity tracking practice • Creation of follow-up workflows, scheduling structures, and client tracking systems • CRM reporting and dashboarding for customer interaction monitoring

2015 - Present

Customer Care Representative | Orange Resort

OtherAudioEntity (NER) ClassificationTranscription

Handled customer information management for high-volume guest inquiries by maintaining and updating accurate contact, deal, and interaction records in CRM systems. Performed lead and contact tracking workflows to support follow-ups and reporting needs, ensuring consistent categorization of client-related entities. Ensured SLA-compliant ticket handling by documenting issues and outcomes in structured logs for quality assurance and analytics. • Managed contacts and deal pipelines in HubSpot CRM • Maintained interaction logs and customer records for reporting • Supported lead/opportunity tracking via CRM workflows • Coordinated complaint resolution documentation across channels

2021 - 2024

Education

Work History