Harshit D.

Key Skills

Software

Other

Top Subject Matter

Technical support knowledge bases

support ticket data

AI-assisted instruction drafting and evaluation

Top Data Types

Text

Top Task Types

Prompt + Response Writing (SFT)

Text Summarization

Text Generation

Question Answering

Transcription

Data Collection

Freelancer Overview

Technical Support Engineer (AI Model Training & Data Quality via daily AI tools use). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Engineering, N/A (2021). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Technical Support Engineer (AI Model Training & Data Quality via daily AI tools use)

OtherText

Used AI tools daily to draft communications and troubleshoot research, applying instruction-following judgments to support guidance quality. Performed quality assessment of AI outputs and used analyzed support data to inform AI-related instruction design and evaluation. Supported automated workflows for repetitive tasks using scripts to improve consistency and reduce turnaround time.• Drafted and iteratively improved AI-assisted communications for technical and non-technical stakeholders.• Assessed output quality and instruction-following behavior of AI responses for correctness.• Analyzed support/ticket trends from CRM data to derive insights for AI training and evaluation.• Automated repetitive support tasks via scripts and used results to maintain documentation quality.

2021 - Present

Education

Work History