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HAMZAT GABRIEL Lagos,Nigeria|+2348072170079|hamzattunnde@gmail|www.linkedin.com/in/hamzat-gabriel- 840b11196 Client Success Specialist Over1yearinB2Bcustomersupportrolewith2+yearsofexperienceinhigh-performingclientengagement. Data-drivenleaderresponsiblefordrivingadoption,expansion,andcustomerretention,whileinateamof7 professionalswhocollectivelymanageaccountswithanannualrecurringrevenue(ARR)withover$10Mwhile maintaininga85%retentionratequarteroverquarter. CAREER SNAPSHOT – Dynamic and results-driven Client Engagement Specialist with over 3 years of experiencedrivingcustomersatisfaction,loyalty,andretentioninfast-pacedcorporateenvironments. Proven ability to develop and nurture strong client relationships, identify customer needs and deliver tailored solutionsthatimproveoverallengagementandbusinessoutcomes. Adept at managing onboarding processes, conducting performance reviews, resolving escalations, and collaboratingcrossfunctionallywithsales,product,andsupportteams. SIGNATURE ACHIEVEMENTS: ✓ Spearheadedaclientretentionstrategythatimprovedcustomersatisfactionscoresby25%and reducedchurnrateby18%withinoneyear. ✓ Ledtheonboardingofover100clients,achievinga95%satisfactionratethroughcustomizedtraining sessionsandproactivefollow-ups. ✓ Collaboratedcross-functionallywithproductandsupportteamstoresolvecriticalclientissues, resultingina30%increaseinupsellopportunities. Software and Soft Skills Strategic Leadership Software Expertise Data-Driven Innovation RetentionOptimization MinorS